The BackBuddy is guaranteed against breakage under normal use. Simply email us several detailed pictures of the entire device, including the point of failure, and we will ship you a new BackBuddy at no cost to you. We reserve the right to refuse such claims if there is evidence of impact or other damage that would not be consistent with use as outlined in the instruction manual.
No returns or refunds are offered given the nature of the device, instead we offer email support from trained therapists addressing your particular questions and goals.
Email: roger [at] backbuddy.com.au